product support
Manuals and
  • How do I pair freenod to my device?

    The first time you open the case, the earbuds will enter pairing mode. Simply connect through the Bluetooth menu on your device and select freenod. To manually activate pairing mode, put both earbuds back into the case and hold down the button on the case for three seconds or until the indicator light starts pulsing white.

  • How do I charge?

    Place the earbuds in the charging case. An orange light indicates that they are charging. The light will turn green when the earbuds are fully charged. The charging case holds an additional seven charges for your earbuds. We suggest you place your earphones inside the case when they are not in use. This will allow them to have the maximum charge each time you begin to use them. To charge your case, plug in the USB-C cable into the bottom of your case and plug the other end into a power source. An orange light indicates that they are charging. The light will turn green when the earbuds and the case are both fully charged. Note: 20 minutes of charge is equal to up to 1 hour of playtime.It takes approximately 2 hours to fully charge the earphones and the charging case at the same time.

  • Why do my earbuds consume power even when they are not in use?

    If your earbuds are connected to your smartphone, the freenod's battery will drain. To conserve power, always place the earphones in the charging case to shut them down completely when not in use. For a proper shutdown, ensure that there is power in the charging case.

  • Is the battery fully charged when I first receive my freenod?

    No, shipping regulations do not allow the battery to be fully charged. The battery will drain slowly during shipping and storage time as well. We do recommend fully charging your freenod before using.

  • How many Bluetooth devices can I pair to my earbuds?

    You can connect up to one bluetooth device to your earbuds at a time. To switch between devices, put both earbuds back into the case and hold down the button on the case for three seconds. Then go through the Bluetooth menu on your device and select freenod.

  • What is the battery life of freenod?

    At moderate volume levels, freenod delivers 3 hours of playtime. The fully charged case provides 7 extra earphone charges. Together you have the equivalent of up to 20 hours of playtime when on-the-go. In general, the battery life depends on the volume, intensity of music and Bluetooth signal. This means that the battery drains faster at higher volume when playing higher intensity music or in areas with substantial Bluetooth signal interference.

  • How do I answer / reject calls using my earbuds?

    When freenod paired to your device and placed in-ear, simply double-tap either left or right earbuds to answer calls. You can also triple-tap to reject calls.

  • Can I use my earbuds with my device's voice assistant?

    When freenod paired and placed in-ear, just triple-tap either left or right earbuds to activate your device’s native Voice Assistant.

  • Can I use my freenod outdoors?

    Yes, both earbuds and the charging case have special nano-coating for water resistance, rated IP54, meaning they are splash and dustproof.

  • How do I improve the audio quality from a connected Bluetooth device?

    Move your device closer to the earbuds, as physical objects between the earphones and the source may obstruct the signal. Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. Wi-Fi routers, wireless keyboards, etc.). If you are experiencing connection issue, try switch off or remove other Bluetooth connections in the surroundings and check if this solves the problem. Bluetooth antennas in different devices vary in quality. Try testing with another type of Bluetooth device, for example, another mobile phone.

  • How do I clean / maintain my freenod?

    You can wipe the earbuds and the charging case with a dry microfiber cloth. Carefully pry out any visible earwax with a toothpick or needle from the mesh filter. It is recommended that you return your earphones to their charging case when not in use. Suppose your case or earbuds are exposed to a significant amount of water or become fully submerged in water. In that case, we recommend opening the case, removing the earbuds and leaving them out to dry before using them again. Do not use alochol or other cleaning substances on the product. Do not drop, sit on, or allow the earphones to be exposed to extreme water, moisture, or temperatures. Temperature Range Operate and store this product within the temperature range of -4°F to 113°F (-20°C to 45°C) only. Charge the battery where the temperature is between 41°F and 104°F (5°C and 40°C) only.

  • What can I do if my freenod become unresponsive or not fully working? How do I reset them?

    You can restart your freenod by placing both earbuds in the charging case and close the lid for a few seconds. If restarting does not resolve the issue you are experiencing, you may need to reset your freenod. Placing both earbuds in the charging case, press and hold the button on your case for 10 seconds until the light indicator flashes white. Wait until the white light turns off, close the lid for a few seconds then re-open it. Your freenod have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.

Warranty guarantees this product against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized retailer or reseller. As an exception to this warranty period, batteries are guaranteed for proper functioning for a period of one year from the date of original purchase. Defective batteries are covered by’s Limited Warranty but battery wear from normal use is not covered. If returned within the warranty period, will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product.’s Limited Warranty does not cover normal wear and tear to items such as blown drivers, battery degradation from normal use, cut cords, bent jacks, loss or theft. Replaceable parts subject to wear and tear such as ear tips, fit wings and cables, will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product. The serial number and proof of purchase are required in order to enact the warranty for products purchased on our website or from an authorized retailer or reseller. This policy is also applicable to products received as a gift. If we need to replace your earphones due to a battery defect, your earphones will be new or equivalent to new in performance and reliability. You will void your warranty if you disassemble your headphones or expose them to excessive moisture. If you believe your product is defective within the warranty period, please contact us at support@ Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Please note that the dispatch of a replacement product will take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Support at support@
This site uses cookies to improve your experience. By clicking, you agree to our Privacy Policy.