Shipping Policy
How do I track my order?

Once your order is shipped we will email you a tracking number to track your package. You may track your order using your tracking number here: https://www.studionod.com/tracking

How will my order be shipped?

We currently offer standard and express shipping. For each option, time is calculated on the checkout page based on your location.

How much is the shipping cost?

We currently offer standard and express shipping. For each option, shipping cost is calculated on the checkout page based on your location. In general, about 3-12 USD.

How long does the delivery take?

For most countries in Europe: 5-8 business days after tracking showed up. (Include Netherlands, Belgium, Luxembourg, Germany, United Kingdom, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

USA: 5-7 business days to deliver after package passed your country Customs.

Malaysia, Taiwan, Singapore, Thailand, South Korea: 5-9 business days to deliver after package passed your country Customs.

Canada: 5-8 business days to deliver after package passed your country Customs.

Australia: 5-6 business days to deliver after package passed your country Customs.

Philippines: 5 business days to deliver after package passed your country Customs.

Hong Kong Macau: 2 business days.

Vietnam, Cambodia: 7 business days to deliver after package passed your country Customs.

The UAE: 5 business days to deliver after package passed your country Customs.

What countries do you ship to?

We ship internationally. We ship to the following countries and are working hard to expand the coverage. Please feel free to email us at [email protected] if you are not on the destination list now.
Australia, Austria, Andorra, Belgium, Brazil, Belgium, Belugas, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates,Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you are encountering this problem, please contact our customer support team at [email protected] for assistance. We will be investigating the issue which may take up to 10 working days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team at [email protected] with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the countries we are shipping to, you may have additional import fees upon delivery. You’re responsible for these additional fees. Please contact your local customs for additional details.

Return Policy
60 Day Money-Back Guarantee for Any Reason

For any undamaged product, simply return it with its included accessories and package within 60 days of the date the item was delivered to the designated shipping address for any reason.

  • Returns must include all accessories with original package
  • Product can be returned only in the country or region where they are originally purchased.
  • Product should be purchased directly from studionod.com, or you should refer to the seller's return policy where you placed your order
  • For non-quality related issues, you are responsible for shipping costs
  • You should contact us to obtain your Return Merchandise Authorization (RMA), and attach the RMA number on the outer package
  • We reserve the right to apply a 10% handling fee or deny a return if return doesn't meet the above requirements

Return address: 71 Noth End Road Golders Green, London, NW11 7RL, United Kingdom

Tel: +44 7883 872853

Email: [email protected]

How to Claim Your Warranty?
  1. Contact our customer support team with the following information:
    • Order number
    • Complete delivery address
    • Contact telephone number
  2. Our customer support team will send you the RMA number, the returning address and a prepaid shipping label (Not for non-quality related warranty)
  3. Pack the item up along with all the accessories and ship it back to us.
Refunds

Once we receive your item, a refund process is initiated immediately and it will be completed within 10 working days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

NOTE: Refund requests for the 60 day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 60 day window. 

Warranty

We provides a manufacturer’s 2 year limited warranty against defects for all of its product that purchased directly from www.studionod.com, starting from the date of purchase. The limited warranty is restricted to the country of purchase and void on items taken outside the country that they were originally purchased in or shipped to.
If the original manufacture of the material or workmanship of the product is deemed to be defective during the warranty period, Studionod.com, at its sole option, will (1) exchange the product with a factory refurbished model of equal value when availble, otherwise a new product will be sent, or (2) partial refund according to the usage time of the product through your orginal payment method. Products and parts exchanged under this warranty become the property of Studionod.com and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges.
NOTE: (1) Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
(2) Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

How to Claim Your Warranty
  1. Contact our customer support team with the following information:
    • Order number
    • Descripe the issue with your item
    • Tell us what steps you have already taken to resolve the issue
    • Complete delivery address with contact
  2. Our customer support team will confirm the issue with you. Once confirmed, Our customer support team will send you the RMA number and a prepaid shipping label (if applicates)
  3. Pack the item up along with all the accessories and ship it back to us, we will do quality inspection on the item and get back to you ASAP
What Does the Warranty Not Cover
  • Products without the information we request
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)
  • Purchases from unauthorized resellers
  • Commercial use
When Do You Have to Be Responsible for Shipping Costs
  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to be defected but found to be in working condition